Privacy Policy

How We Protect Your Personal Information

Last Updated: December 17, 2025

Thank you for choosing to use the DigiCarb platform. This Privacy Policy aims to explain how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, telephone number, and password provided during registration.
  • Business Information: Company name, position, industry type, and company size.
  • Usage Data: How you use our services, including access times, features used, and device information.
  • Carbon Emission Data: Energy usage, transportation, and other relevant data you provide for calculating your carbon footprint.
  • Payment Information: Payment details when purchasing carbon credits or subscribing to services.

2. How We Use Your Information

We use the collected information primarily for:

  • Providing, maintaining, and improving our services.
  • Processing your transactions and managing your account.
  • Sending technical notices, updates, security alerts, and support messages.
  • Responding to your comments, questions, and requests.
  • Customizing your service experience and providing relevant content and offers.
  • Monitoring and analyzing usage trends to improve service quality.
  • Detecting, preventing, and addressing technical issues or fraudulent activities.

3. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With third-party partners who assist us in operating our business and providing services.
  • Legal Requirements: If required by law or in response to valid legal processes.
  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred.
  • With Your Consent: In other situations where you have consented to the sharing of information.

4. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We utilize industry-standard security technologies such as encryption, firewalls, and secure storage to protect your data. However, please note that internet transmission is not 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and other applicable privacy laws, you have the following rights:

  • Right of Access: You have the right to request access to your personal data held by us.
  • Right of Correction: If your personal data is inaccurate, you have the right to request correction.
  • Right to Object to Direct Marketing: You have the right to request at any time that we cease using your personal data for direct marketing purposes.
  • Right to Erasure: In certain circumstances, you may request the deletion of personal data that is no longer necessary.
  • Right to Withdraw Consent: You may withdraw consent previously given at any time.

To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 40 days of receipt.

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect and use data about you. Please refer to our Cookie Policy for more information.

7. International Data Transfers

We may process, store, and transfer your personal information globally. This means your information may be transferred to and maintained in areas outside Hong Kong, where privacy laws may differ from those in Hong Kong. When we transfer your personal data outside of Hong Kong, we ensure appropriate safeguards are in place to protect your data and ensure that data recipients provide a level of protection comparable to that in Hong Kong.

8. Children's Privacy

Our services are not directed to children under 18 years of age. Under Hong Kong law, individuals under 18 years of age are considered children. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take necessary measures to remove such data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and notify you of significant changes. We recommend that you review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the following means:

If you believe our handling of your personal data violates the Personal Data (Privacy) Ordinance of Hong Kong, you may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong:

  • Website: https://www.pcpd.org.hk/
  • Phone: (852) 2827 2827
  • Address: Room 1303, 13/F, Dah Sing Financial Centre, 248 Queen's Road East, Wanchai, Hong Kong