Frequently Asked Questions
Questions you might want to know about
Carbon Footprint Basics
What is a carbon footprint?
A carbon footprint is the total amount of greenhouse gases (primarily carbon dioxide) emitted directly or indirectly by an individual, organization, product, or service throughout its lifecycle. It is typically measured in tons of carbon dioxide equivalent (tCO2e), representing the sum of all greenhouse gas emissions, not just carbon dioxide.
Why measure carbon footprint?
Measuring carbon footprint helps businesses: understand their environmental impact; identify opportunities for emissions reduction and cost savings; meet regulatory requirements; respond to consumer demand for eco-friendly products; build stronger relationships with suppliers and customers; enhance company reputation and brand value; and establish a foundation for effective carbon management strategies.
What emission sources are covered in carbon footprint calculations?
Carbon footprint calculations typically follow the Greenhouse Gas Protocol, which categorizes emissions into three scopes:
- Scope 1 (Direct Emissions): From facilities owned or controlled by the company, such as boilers, furnaces, vehicles, etc.
- Scope 2 (Indirect Energy Emissions): From purchased electricity, heat, steam, or other energy.
- Scope 3 (Other Indirect Emissions): Including supply chain emissions, business travel, employee commuting, product use and disposal, etc.
Platform Features
What key features does the carbon platform provide?
Our platform offers the following core features:
- Comprehensive carbon emissions calculation tools covering Scopes 1, 2, and 3
- Data collection and management system
- Automated report generation supporting various standards (such as GHG Protocol, ISO 14064)
- Emission reduction target setting and tracking
- Carbon credit purchasing and management
- Sustainability strategy recommendations
How do I start using the carbon platform?
Getting started with our platform is straightforward:
- Register an account and select your business type
- Complete basic organization setup, including facilities, departments, and business activities
- Begin entering your activity data (energy usage, transportation, etc.)
- Use our tools to generate your first carbon footprint report
- Set reduction targets and explore reduction or offset options
Our team provides support throughout the process to help you get up to speed quickly.
What size businesses is the carbon platform suitable for?
Our platform is designed with flexibility to accommodate businesses of all sizes:
- Small Businesses: Simplified data entry processes and basic functionality to help small businesses quickly start carbon management
- Medium Businesses: Full-featured solutions balancing ease of use with in-depth analytical capabilities
- Large Enterprises: Enterprise-grade capabilities supporting complex organizational structures, multi-location operations, and detailed supply chain analysis
Regardless of your company size, we can provide a solution tailored to your needs.
Carbon Credits and Offsets
What are carbon credits?
Carbon credits are tradable certificates representing the reduction or removal of one ton of carbon dioxide (or equivalent amount of other greenhouse gases) from the atmosphere. They are generated through various emission reduction projects such as renewable energy, forest conservation, methane capture, and more. When businesses cannot further reduce their own emissions, they can purchase carbon credits to offset their remaining carbon footprint, achieving "carbon neutrality."
What types of carbon credits does the platform offer?
We offer a range of high-quality, certified carbon credits, including:
- Renewable energy projects (wind, solar, hydroelectric)
- Forest conservation and reforestation projects
- Community-based sustainable development projects
- Methane capture and utilization projects
- Energy efficiency improvement projects
All carbon credits comply with international standards (such as VCS, Gold Standard, CDM, etc.) and are verified by third parties.
How do I choose the right carbon offset projects for my business?
When selecting carbon offset projects, consider the following factors:
- Alignment of project types with your company's values and sustainability goals
- Project location (local/international) and its relevance to your operations or supply chain
- Certification standards and third-party verification
- Social and environmental co-benefits
- Price and cost-effectiveness
Our platform provides detailed project information and matching tools to help you find carbon offset projects that best align with your company's goals and values. Our team of experts can also provide personalized recommendations.
Account and Support
How do I manage my account and subscription?
After logging into the platform, you can manage your personal information, organization details, payment methods, and subscription plans in "Account Settings." You can upgrade or downgrade your subscription, add or remove users, and view your usage history and invoices at any time.
Is my data secure?
Protecting your data is our top priority. We use advanced encryption technologies, strict access controls, regular security audits, and comprehensive disaster recovery measures. We comply with GDPR and other relevant data protection regulations, ensuring your data is used only for purposes you authorize. For detailed information, please refer to our Privacy Policy.
What if I need help?
We offer multiple support options:
- Detailed documentation and tutorial videos within the platform
- Live chat support
- Email support: [email protected]
- Phone support: 12345678
- Regular webinars and training sessions
Enterprise customers also enjoy dedicated account managers and customized consulting services.
Still have questions?
If you haven't found the answer you need, please feel free to contact our team. We're happy to help resolve any queries you may have.